by Tish Kirkland.
I think I have worked this out: when logged into the client's site with my Tool open on that site, I was automatically logged in as my role on that site (Non-Editing Teacher), rather than my usual role of Admin on my site. This also affected my role on my own website, which was open in another tab. Fortunately I was able to log in as my normal Admin role on another computer and edit my Tool's settings from there.
From this I have learned:
- It's a good idea to keep a second browser open (e.g. Firefox& Safari) and be logged into each (Tool through client's site and own website) using different roles
- I highly recommend not ticking the "hide blocks" option when creating your Tool unless you have done the above or can access your site from another computer
Thanks for your help and support. I'm sure I will have more questions as I delve more into this.